POLICIES

CANCELLATION POLICY

Your appointments are very important to JCS, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours' notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 72 hours and 3 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a cancellation fee will apply. We will be asking for a credit card to have on file.

 

- Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.

 

 - “NO SHOWS” will be charged 100% of the reserved service amount. 

 

- Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

 

- Multiple services not cancelled 24 hours in advance will be charged 50% of the reserved service amount. 

 

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone.John Christopher Salon policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

SERVICE SATISFACTION POLICY

We NEVER refund for any services, or any products/accessories, etc purchased. In the event of the client being unsatisfied with their hair, you have up to 7 days after the initial appointment to tweak or fix the problem at no additional charge. At that time the original desired look cannot be changed to another style. If the Licensed Professional does not feel comfortable performing any more additional services, we cannot move forward in the event of not wanting to compromise the hair. We care deeply about the integrity of our client's hair and would never risk damage to the hair. 

We ask that if you have an issue, we recommend contacting the salon as soon as possible to fix the issue promptly.
 

 

PRODUCT RETURN POLICY

John Christopher Salon guarantees a 14-day money back policy on all products purchased in salon that have not been opened or used. Exchange: Products opened and returned within 14 days of purchase may be exchanged for a different product of equal value. Refunds and exchanges will be processed when the product(s) have been received and inspected. These are done on the same day. ALL SALE ITEMS ARE FINAL SALES.
 

 

RIGHT TO REFUSE SERVICE 

A positive environment at John Christopher Salon is our top priority. While we would like to open our doors to all, we will not tolerate rude, or demeaning behavior from our clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return. 
 

JCS may not be the right fit for every client’s desired look. While every stylist has strengths and weaknesses, we encourage our clients to give different JCS stylists a try if it just wasn’t the right fit with one stylist. JCS as a brand has a cohesive brand and look. Our brand may not be for everyone and thats okay! If a client’s requests do not fit with the JCS brand, we will kindly give suggestions on some great salons that may be a better fit for their needs. 


JOHN CHRISTOPHER SALON IS NOT RESPONSIBLE FOR THE DAMAGE TO PERSONAL PROPERTY 

While our staff does their best to work as neatly as possible there are times color may get on clothing, water may touch your clothes or shoes.  While this does not happen often, we urge you to change out of your clothing, hang it up, and put on a smock provided by John Christopher Salon in our restroom. We will not be held responsible for damages to clothing during a service, nor refund for any damages that may occur during your service.